TX: 800-231-6480 | CA: 800-688-1388

Home | About us | Contact us | Request Quote | Certifications | Quality

Request Quote

Request Quote

TX: 800-231-6480

CA: 800-688-1388

Get to know IBSCO

Bearing Materials

• Stainless Steel
• Chrome Steel
• Ceramic

Bearing Configurations

• Radial
• Angular contact
• Duplex pairs

Bearing Types

• Miniature & Instrument
• Thin Section
• Torque tube
• Machine Tool
• Industrial Bearings
• Ball thrust

Applications

• High Speed
• High Temperature
• Low Torque
• Precision ball bearings

Brands

• NHBB
• NMB
• IJK
• Barden
• Timken

Home | Quality | Customer Satisfaction Survey

Customer Satisfaction Survey

Thank you for taking the time to complete this customer satisfaction survey. It is important to our ongoing quality and improvement program. Your input is greatly appreciated. For each category, please indicate your satisfaction level and your importance rating.

Product:	Importance:	Satisfaction:
Overall value of the product purchased	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Product quality	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Breadth of product lines offered	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Does product meet your technical/performance requirements	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Comments:

Service:	Importance:	Satisfaction:
Length of quoted lead times	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
On-time delivery	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Skill/knowledge level of your daily contacts	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Turn around time of your requests	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Accessibility of your service personnel	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Comments:

Support:	Importance:	Satisfaction:
New design/applications assistance	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Expertise of your technical contacts	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Complaint resolution	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Comments:

Communication:	Importance:	Satisfaction:
Proactive communication	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
IBSCO's website	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Helpfulness of published technical information	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Comments:

Other:	Importance:	Satisfaction:
Non-product quality	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Accounting/billing	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Overall ease of doing business with IBSCO	Not Important Somewhat Important Important Very Important Indispensable	No Experience/NA Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Comments:

General Comments:

Name*:
Title:
Company*:
Address:
Daytime Phone:
Fax:
E-mail*: